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VP - Reinsurance Claims in New York at QBE

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Lead the QBE Re Claims New York office for all reinsurance treaty lines of business, responsibilities to include; delivering effective, professional services to clients, setting best practices, driving optimal outcomes, ensuring timely and accurate reserves and claim payments across the division. Working with the Head of Claims globally, set and deliver on the North America Claims strategy.

Primary responsibilities

  • Responsible for setting best practices and ensuring they are followed across all areas of the team. Drive deep levels of collaboration across the entire Claims business unit along with all operating units across the division to include:  Underwriting, Actuary, Finance, Legal and Risk
  • Drive innovation of claims processes by identifying opportunities for continuous improvement to ensure team performance meets business expectations, increases profit and satisfies customers
  • Ensure correct, cohesive and efficient customer solutions by collaborating and supporting team in decision-making to foster partnered approach to claims undertakings
  • Establish a professional, personal and empathetic connection with customers by providing comprehensive communication to ensure thorough understanding of available claims deliverables
  • Lead development of claims operating policies by building relationships, sharing knowledge and addressing business issues with key internal and external stakeholders to recommend positive modifications to department operations and projects
  • Ensure team operates efficiently and effectively by managing and monitoring claims-related finances to control costs, adhere to business and industry standards and implement industry best practices
  • Collaborate with Claims leadership on strategies, key performance indicators, budgets and process improvement initiatives
  • Provide recommendations to internal stakeholders on business impact by analyzing internal and external trends and identifying risks
  • Direct thorough investigation of submitted claims by supporting team to ensure all work is accurate, correct, and handled appropriately to comply with budgetary constraints and requirements
  • Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling cultural expectations and guiding leaders to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration
  • Model QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Develop and execute positions on claims settlements; Chair Commutations Committee and negotiate commutations working closely with the reserving actuarial team and committee; Working closely with the QBE legal team on any mediation efforts
  • Set and manage claims audit schedule coordinating with staff, underwriters and clients
  • Assess current processes and create efficiencies in work flows; developing more robust tools and reporting measures
  • Respond to regulators and internal/external audit inquiries
  • Meet quarterly as a member of the North America Extended Leadership Team to set and deliver on the plan both from a North America perspective and globally for QBE Re

Required Qualifications


Bachelor’s Degree or equivalent combination of education and work experience


10+ years relevant experience

Experience leading an insurance or reinsurance claims function; experience managing or leading others; increasing levels of responsibility

Preferred Qualifications


  • Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works
  • Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions
  • Advanced working knowledge of insurance/reinsurance policy and contract language
  • Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
  • Industry-wide network, client and broker contacts


  • Financial and business acumen and awareness of financial responsibility
  • Generate original, innovative solutions to difficult or unusual situations
  • Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
  • Ability to quickly change direction when working on multiple projects or issues
  • Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Assume a methodical approach to a given situation and develop a systematic procedure as a response
  • Develop effective negotiation strategies and prepare a plan of action


  • Build and capitalize on beneficial internal and external relationships including competitors
  • Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
  • Establish constructive and cooperative working relationships and open lines of communication
  • Utilize effective communication skills to influence and persuade decision makers
  • Identify and appreciate the broad perspective and how it relates to smaller details
  • Quickly change direction when working on multiple projects or issues
  • Utilize motivational, inspirational and enthusiastic approach to leading team

Work environment

Travel frequency:

Frequent (approximately 15+ trips annually)

Physical demands:

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.