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USA - Multinational Client Center Hub Manager in New York at QBE

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Manages Multinational Client Service to deliver service excellence to underwriters, brokers and clients when structuring QBE's Multinational Programmes. Reports to the Global Head of Multinational

• Provide business knowledge/expertise to support the Multinational growth initiative across relevant QBE divisions
• Contribute to Multinational business plans and results for all relevant QBE divisions
• Support the business planning function including budgeting and reporting for impacted divisions
• Manage delivery of Multinational services, processes, controls and standards to the agreed service standards
• Ensure that services are provided on a fully compliant basis to meet regulatory frameworks, industry best practice and tax treatments
• Forward planning and management to deliver adequate resourcing level, business continuity and succession planning across people, processes and systems including DR support activities
• Work closely with the senior QBE stakeholders, brokers and clients to deliver Multinational Programmes
• Facilitate and co-ordinate close collaboration across the business functions that impact the delivery of Multinational Programmes.
• Provide global business support/expertise to all areas of the business to increase capabilities across QBE
• Provide guidance, support and decision making around Multinational matters
• Responsible for ensuring that the necessary resources are in place, with adequate training and skills to deliver MCC Hub services to the required standards and service levels
• Implementing mandatory training and continued skills transfer to ensure delivery to standardised MCC Hub services
• Adhere to the Audit and Quality Assurance processes

Essential Requirements

• Highly effective communication both verbal and written with the ability to build and maintain productive internal and external relationships
• Client facing interaction at all levels
• Ability to present to Executives and engage effectively with senior stakeholders, both internally and externally
• Strong negotiation skills with excellent attention to detail
• Experience of managing teams to tight service levels in complex environment

Knowledge and Experience
• Multinational background in an underwriting environment
• Strong operational and service background
• Experience of operating at senior level with strong facilitation and leadership skills
• Experienced of working in challenging customer service environments
• Experience in managing complex business and change initiatives
• Experience of working in a global business with diverse cultural demands

Number of Openings:


How to Apply:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.