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Service Design and Transition Manager NAO in Sun Prairie at QBE

Date Posted: 2/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sun Prairie
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Manage and represent the divisional service design and transition (SD&T) capability, portfolio and subject matter experts (SME) in line with the Global SD&T objectives. Support the Global SD&T transformation workstream and management function.

Primary Responsibilities:

  • Maintain communication with pipeline owners to ascertain future demand requirements on SD&T
  • Support the Global SD&T Roadmap
  • Provide end to end management of the SD&T team and portfolio
  • Maintain a view of the SD&T objectives and ensure all projects conform to the SD&T framework
  • Produce and monitor monthly SD&T operational reporting, including future demand, resource allocation and utilization
  • Monitor and ensure SD&T SME’s activities/outputs are aligned to the SD&T policy and procedures
  • Support the development and maturity of SD&T processes and procedures in line with Global SD&T
  • Ensure projects conform to SD&T Policy, processes and procedures and escalate non-compliance
  • Leverage key IT stakeholder relationships to ensure alignment to SD&T framework and strategy
  • Network and knowledge share with counterparts within the Global SD&T department
  • Champion SD&T within division and coach non -SME’s
  • Ensure regular and open communication across IT within division to ensure early engagement and pipeline management
  • Ensure each project within the portfolio delivers against the SD&T Framework
  • Oversee the development and quality of individual service designs, transitions and early life support within portfolio and ensure they are produced to within time and budget
  • Ensure the production and dissemination of appropriate weekly and monthly reports
  • Manage and allocate work to direct reports and ensure good demand management practice is adopted
  • Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling cultural expectations and guiding leaders to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Model QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Experience / Knowledge / Skills / Abilities:

  • 5 years relevant experience Designing complex IT services involving multiple vendors; managing a team and onboarding of new resources; Chairing approval boards and workshops; working in a multi managed supplier environment and within a waterfall and or agile environment
  • Bachelor’s Degree or equivalent combination of education and work experience
  • Strong understanding of service design and transition

  • Firm understanding of ITIL V2/V3

  • Firm understanding of service management

  • Strong understanding of project management methodologies

  • Strong and confident communication skills

  • Strong influencing skills

  • Grasp technical information quickly

  • Good interviewing skills

  • Ability to negotiate and resolve conflict effectively

  • Ability to lead by example

  • Ability to balance, co-ordinate and translate the needs of multiple stakeholders

  • Ability to write good management reports

  • Excellent ability to multitask

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.