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Senior Technical Claims Specialist - Management Liability in Chicago at QBE

Date Posted: 11/16/2018

Job Snapshot

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Job Description

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Management and Professional Lines (MLPL) business segments, including directors and officers, financial institutions, professional liability insurances, employment practices, pension trustee liability and fidelity. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Primary responsibilities

  • Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
  • Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
  • Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
  • Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
  • Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
  • Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
  • Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
  • Advise on specific MLPL areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
  • Represent QBE by participating in and attending industry seminars or authoring articles pertaining to MLPL subjects
  • Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
  • Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions.
  • Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications


Bachelor’s Degree or equivalent combination of education and work experience


8 years relevant experience

Preferred Qualifications


Master's Degree

Law Degree


Experience handling management and professional liability matters including Directors and Officers Liability, Professional Liability, Fidelity, Pension Trustee’s Liability, Data-Protection and Privacy Liability;

Advanced experience in other segments of management and professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles.

Advanced experience in diverse industry segments that present claims and risks including, for example, financial institutions, broker-dealers, private equity, real-estate investment trusts, private and public stock companies, energy, oil and gas and other industries

Experience with REPS and warranty claims.


  • Advanced working knowledge of current and possible future MLPL products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works
  • Advanced working knowledge of relevant MLPL claims legal and technical knowledge for all US jurisdictions
  • Advanced working knowledge of insurance policy and contract language
  • Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
  • Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts


  • Generate original, innovative solutions to difficult or unusual situations
  • Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
  • Financial and business acumen and awareness of financial responsibility
  • Quickly change direction when working on multiple projects or issues
  • Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Assume a methodical approach to a given situation and develop a systematic procedure as a response
  • Develop effective negotiation strategies and prepare a plan of action


  • Build and capitalize on beneficial internal and external relationships including competitors
  • Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
  • Build and establish constructive and cooperative working relationships and open lines of communication
  • Utilize effective communication skills to influence and persuade decision makers
  • Manage a diverse and extensive portfolio of management and professional liability (MLPL) claims with varying levels of complexity and activity.
  • Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Work environment

Travel frequency

Infrequent (approximately 1-4 trips annually)

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.