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Senior Claims Technical Specialist - Property in Remote-TN at QBE

Date Posted: 7/19/2018

Job Snapshot

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Job Description

Investigates, evaluates and resolves assigned portfolio of complex, high-severity property claims emanating from all QBENA business units. Assures timely and accurate reserves. Effective communication and collaboration with Underwriting, Actuary, Legal and Risk.

Primary responsibilities

  • Manage a portfolio of complex high severity property claims up to the largest financial level in the organization in a creative, effective and efficient manner in order to provide superior claims outcomes.
  • Conduct and coordinate loss investigations on all assigned claims to provide timely and accurate facts for evaluation of each assigned claim
  • Interpret the insurance contract and apply to the exposures presented with each assigned
  • Evaluate and negotiate the resolution of claims timely, fairly and in accordance with all applicable laws, regulations and statutes
  • Collaborate with outside counsel to formulate litigation strategy to achieve desired outcome
  • Contribute to projects and planning surrounding departmental initiatives to meet strategic
  • Review reserves on all assigned claim files and recommend changes where necessary to
    ensure actuarial accuracy
  • Negotiate the settlement of assigned claims within authorized amounts or specific file
    authority to produce appropriate outcomes
  • Collaborate with other internal Centers of Expertise in a timely manner where indicated to
    facilitate the delivery of superior claims outcomes
  • Serve as an expert resource and large account liaison to handle specific types of complex claims or assigned claims requiring special handling
  • Take ownership for personal development and career planning, and development of required  skills, tools, techniques, and technology to continually add value to the organization  
  • Undertake claims resolutions activities in accordance with claims best practices and Department of Insurance (DOI) compliance to support quality claim results
  • Provide accurate and timely information to all external and internal stakeholders to address claim status and other inquiries
  • Provide the highest level of customer care, responsiveness, and satisfaction when managing  assigned claims to deliver superior claim outcomes
  • Direct, control, and manage relationships with vendors to deliver accurate, timely, and cost effective solutions
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications

Education: Bachelor’s Degree or equivalent combination of education and work experience

Experience: 10+ years relevant experience

Preferred Qualifications


Experience handling a portfolio of property claims


  • Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works
  • Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions
  • Advanced working knowledge of insurance policy and contract language
  • Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources


  • Generate original, innovative solutions to difficult or unusual situations
  • Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
  • Financial and business acumen and awareness of financial responsibility
  • Quickly change direction when working on multiple projects or issues
  • Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Assume a methodical approach to a given situation and develop a systematic procedure as a response
  • Develop effective negotiation strategies and prepare a plan of action


  • Build and capitalize on beneficial internal and external relationships including competitors
  • Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
  • Build and establish constructive and cooperative working relationships and open lines of communication
  • Utilize effective communication skills to influence and persuade decision makers

Work environment

Travel frequency: Occasional (approximately 5-10 trips annually)

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.