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Senior Claims Adjuster - Crop in Remote-IN at QBE

Date Posted: 11/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote-IN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/15/2018

Job Description

Responsible for delivering prompt and accurate claims service to policyholders and agents by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations.

Primary responsibilities

•       Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies

•       Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statutes and regulations and complying with state and federal regulatory requirements

•       Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations

•       Accurately document, process and transmit loss information in order to determine potential damages

•       Participating in quality control tasks, audits, risk assessments and field reviews

•       Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

•      Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspective



Required Qualifications

Education

Associate’s Degree or equivalent combination of education and work experience

Experience

2 years relevant experience

Licenses/Certifications

Crop Adjuster Proficiency Program (CAPP) accreditation



Preferred Qualifications

Education

Bachelor’s Degree or equivalent combination of education and work experience

Agriculture Science or a related field

Experience

Experience working in agricultural and farming; multi-peril crop insurance and/or crop hail claims experience; general claims adjusting experience

Knowledge

  • Strong working knowledge of crop insurance regulations, policies, procedures and best practices
  • Working knowledge of Microsoft Office Suite

Skills

  • Clearly and confidently convey information to a wide audience
  • Build and maintain professional networks
  • Effective verbal and written communication skills
  • Work effectively under pressure; able to comply with tight deadlines
  • Collaborate with internal staff and external customers
  • Use relevant information and individual judgment to comply with organizational and legal regulations

Abilities

  • Make decisions and act in uncertain and ambiguous situations
  • Satisfactory driving record
  • Ability to self-start and self-motivate
  • Establish and maintain effective, trusting and respectful relationships with others
  • Complete tasks attentively and thoroughly
  • High attention to detail
  • Work independently with little to supervision
  • Communicate outside the organization and share information as a positive aid to achieve best practices and objectives


Work environment

Travel frequency

Frequent (approximately 10+ trips annually)

Physical demands

Field agents

Work is generally performed in both an office environment and remote external environments that may present exposure to adverse environmental conditions dependent on customer location. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Must be able to walk on uneven ground, climb, bend, stoop, use a step, crawl and/or kneel. Incumbent may be exposed to environments that present hazardous weather, chemicals and/or animals. Incumbent must be able to lift up to 25 pounds.

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.