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Senior Access Management Analyst in Sun Prairie at QBE

Date Posted: 10/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sun Prairie
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Maintains effective access controls to support adequate protection of QBE data and resources by leading the facilitation and execution of global user access management processes and associated control activities to support user onboarding, offboarding and access recertification. Trains users and team members as required; support Team Leader with projects and larger initiatives requiring audit. risk assessment, process and technical expertise.

    Key Result Areas and Performance Indicators

    Essential job functions include those responsibilities described in the Key Result Areas sections. To successfully perform this job, the individual must be able to perform each essential job function satisfactorily.

    Strategy and Planning

    Key Result Areas

    • Lead and undertake work and activities that support achievement of the Global User Access Management team objectives; participate in internal meetings, leading as required, to share and develop team goals and objectives. •
    • Be aware of wider Technology Services strategy to appropriately align effort with this direction.
    • Positively promote Global User Access Management team to develop team profile and that of wider Technology Services function.
    • Collaborate across Technology Services department by consulting, gathering and analyzing information required to support effective control execution, including onboarding of new applications and other Service Design & Transition initiatives.
    • Contribute to development and management of Service Improvement Plan for Global User Access Management to ensure increased flexibility, enhanced customer experience, improved cost effectiveness and overall continuous improvement.

    Key Performance Indicators

    • Achievement of team goals and objectives; meeting attendance/participation; informed contributions to discussions.
    • Understanding and awareness of IT strategy and alignment of team’s objectives.
    • Team Leader, team member and stakeholder feedback acknowledging skilled, capable, competent team members who are trusted and respected within the business and demonstrate QBE DNA.
    • Effective onboarding and maintenance of existing applications and systems, supporting a culture of no surprises and risk transparency.
    • Quality execution against identified activities and associated success measures supporting Service Improvement Plan.

    Policy, Process and Procedure

    Key Result Areas

    • Lead implementation and maintenance of access management and security-related processes and procedures by providing recommendations around policies, standards, procedures, regulatory compliance and best practices; identify opportunities for improvement and/or update.
    • Manage intake demand through Company request and incident management system and delegate appropriate levels of work to team members.
    • Process and provide access to QBE systems for joiners, movers and leavers, ensuring access is maintained appropriately and relevant authorization is in place or removed.
    • Lead facilitation and management of access recertification/revalidation processes on periodic basis (monthly, quarterly, annually, etc.) for in-scope applications and systems based on risk, audit and business owner direction.

    Key Performance Indicators

    • Understanding of applicable regulatory requirements, policy and standards best practice.
    • Ensure work queue remains within tolerance limits, with focus on meeting or exceeding defined SLAs and other key measures.
    • Timeliness in processing requests and responding to incidents (end-to-end); performance against defined SLAs and other key measures.
    • Response to incidents raised because of incorrect access applied and/or failures in technology; follow through on ensuring avoidance of repeat incidents not resulting in technology failure.
    • Coverage and effectiveness of access recertification/revalidation activities and program, with no audit findings for identified scope.

    Environmental Awareness/Customer Focus

    Key Result Areas

    • Build and maintain strong, effective relationships with business users and teams to ensure service delivery meets expectations.
    • Build and maintain strong, effective relationships with other areas with Technology Services to ensure effective end-to-end request management and positive customer experience.
    • Provide regular advice, guidance and ongoing awareness for access related activities and processes, ensuring business customers and peers are aware of key issues and required activities, including people leader responsibilities (i.e. onboarding/offboarding notification and access re-certification/validation)

    Key Performance Indicators

    • Positive feedback from business customers (informal and CSAT based surveys)
    • Service levels and excellence expectations are met/exceeded
    • Quality and accuracy of information provided.
    • Performance against defined SLAs and other key measures.
    • Increased awareness of user security and access management across the organization.

    Technical Performance

    Key result Areas

    • Produce accurate management information to enable effective decision making and action.
    • Investigate and resolve access-related queries/issues, ensuring effective resolution in line with defined control activities and procedures, minimizing business disruption.
    • Keep up-to-date with technical developments to ensure accurate and up-to-date service is provided to customers
    • Administer Active Directory and other Company technologies and sources, ensuring information held is current and updated regularly.

    Key Performance Indicators

    • Accuracy and quality of information provided (i.e. SLAs and other key measure data to support reporting)
    • Demonstrated understanding of required technical knowledge.
    • Quality of information in Active Directory, applications and other source systems.

    Leadership/People Management

    Key Result Areas

    • Contribute to team member onboarding and development by sharing information security knowledge, answering questions and providing recommendations around issues and tasks of moderate complexity.
    • Coach, motivate and develop Access Management Analysts to ensure overall delivery (quality and output) of services provided is to an appropriate high standard.
    • Support and execute, where required, QA of team’s work to ensure an effective, monitored control environment.
    • Foster a culture of continuous improvement, motivation, collaboration and empowerment within the team to actively engage employees and ensure delivery of team objectives.

    Key Performance Indicators

    • Team Leader, team member and stakeholder feedback acknowledging skilled, capable, competent team members who are trusted and respected within the business and demonstrate QBE DNA
    • Timeliness of access disabling/removal, appropriateness of access granted, raising and addressing of identified gaps.
    • Individual achievement of team goals and objectives, support of wider team goals.

    Number of Openings:


    How to Apply:

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity:

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

    The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.