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Program Leads, Claims Analytics in Sun Prairie at QBE

Date Posted: 5/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sun Prairie
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/4/2018

Job Description

The Program Lead, Claim Analytics role is responsible for actively supporting the VP, Program Head for Claims Analytics in mobilizing and executing a program office capability & framework for planning, reporting and risks/issues management for the Global Claims Analytics Program in coordination with the broader Brilliant Basics Claims global transformation program. Works closely with Divisional Claims and Data & Analytics (D&A) leadership and associated project teams in supporting the design, mobilization and execution of this program

Strategy and Planning

Key Result Areas

  • Ensuring a content-rich Program that provides services to claims and D&A divisions to help secure the delivery of project outcomes
  • Working effectively with Global Claims and Divisional Leadership to ensure the delivery of targeted outcomes through robust planning, ongoing prioritisation, high engagement and targeted communication
  • Knitting together a holistic view of the program across all divisions in scope i.e. governance architecture, especially global coordination and decision rights management
  • Manage and coordinate all program level tracking and reporting including monitoring program timelines, milestones and progress to ensure that program objectives are delivered on time and within budget

Key Performance Indicators

  • Successful implementation of program to achieve cost, service and delivery targets
  • Support all deliverables and projects achieved within required timeframes to stakeholder requirements
  • Sufficient planning for each project/initiative
  • Work plans with specific & relevant milestones created
  • Dependencies documented and proactively managed
  • Risks & mitigation plans documented, monitored,
  • Issues documented, and resolutions tracked to completion
  • Positive feedback from stakeholders

Policy, Process and Procedures

Key Result Areas

  • Support divisions in performing detailed risk analysis for all new recommended initiatives and ensure any identified risks are mitigated and raised with appropriate parties
  • Support an effective risk and compliance culture by designing and implementing comprehensive procedures, with appropriate control evidence where appropriate
  • Ensure appropriate and effective project and change management frameworks are in place
  • Support mobilization and/or recruiting the divisional / local project and SME teams

Key Performance Indicators

  • Effective project plans with clear governance structure
  • Accurate, timely and meaningful internal and external reporting
  • At all times, risk is to be managed within parameters of the appetite of the business and in line with guidance from regulatory authorities
  • Well defined project and change management processes in place that comply with QBE policies and procedures

Environmental Awareness/Customer Focus

Key Result Areas

  • Build and maintain strong and effective relationships with all internal and external stakeholders including senior levels within the organization to ensure delivery of project and change initiatives
  • Supports the engagement and communication with stakeholders across QBE to build common understanding and consensus of divisional business outcomes and implementation roadmaps
  • Work with the Group Transformation Office to ensure consistency of the overall change
  • Provides expertise and advice to the divisional delivery teams which enables people at all levels, to be engaged, harnessing ideas and embedding sustainable change within Claims

Key Performance Indicators

  • Effective engagement and regular communication
  • Positive feedback from stakeholders
  • Project delivery and change initiatives that meet and exceed stakeholder expectations
  • A defined contact management framework detailing regular project team, stakeholder, and management meetings
     

Technical Performance

Key Result Areas

  • Prepare structured reports, interpreting complex material and provide detailed recommendations
  • Produce high quality presentations for board, management committees and other forums
  • Present recommendations in an articulate and logical manner to senior stakeholders
  • Ensure frequent and accurate communication to identified stakeholders

Key Performance Indicators

  • Successful management of change programs and delivery of identified benefits
  • Demonstration of technical expertise in program management
  • Detailed and accurately produced reports delivered within time frames
  • Presentations delivered to high standards and appropriately tailored to the audience.

People Management

Key Result Areas

  • Contribute to the attraction, development and retention of a high-quality workforce with the knowledge and skills to deliver excellent organizational outcomes

Key Performance Indicators

  • Effective and high performing project team
  • Stakeholder feedback acknowledging skilled, capable and competent team members who are trusted and respected within the business


Knowledge


  • Strong understanding of the advanced analytics domain
  • Deep knowledge of agile Project Management methodologies
  • Strong understanding of the insurance industry and preferably claims management
  • Strong knowledge of organizational change structures and change management approaches
  • Financial management relating to large projects – planning, budgeting, forecasting, tracking benefits

Skills

  • Excellent analytical skills with high levels of problem solving skills
  • Excellent change management skills with the ability to lead and drive improvements
  • Strong interpersonal and communication skills to build and maintain relationships at all levels with internal and external customers
  • Ability to manage stakeholder expectations
  • Highly effective in planning and forecasting
  • Ability to work independently to drive high quality outcomes
  • Strong negotiation skills
  • Ability to communicate effectively verbally and in writing
  • Ability to produce detailed reports at various levels including global reports

Experience

  • Degree in business related discipline
  • Broad experience of evaluating complex structures and performing in-depth analysis to achieve market leading results
  • Experience managing stakeholders at mid to senior levels including VP/SVP
  • Experience working in global organizations
  • Successful support of global transformation programs
  • At least 5-7 years of experience in an operations or internal/external consulting role


QBE Values


Open Minded

Quality Approach

Networked

Business Acumen

Empowered

Excellent Outcomes


Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.