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Processing Technician in West Hills at QBE

Date Posted: 3/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    West Hills
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Assist with processing support functions within area of responsibility by providing customer service to key stakeholders, providing accurate and timely delivery of products and ensuring alignment with productivity and company standards.

Primary Responsibilities:

• Assist with delivery of timely and accurate reports and identifying and recommending changes for operational improvements

• Interpret and extract source data from imaged applications to set up quotes and policies

• Process requests for information from key stakeholders by effectively communicating and acting in a professional manner

• Process and issue policy cancellations within area of responsibility adhering to multiple state requirements for notice to the insured

• Ensure complete and accurate documentation of processing activities by gathering missing information, resolving inconsistencies and confirming next steps

• Provide back-up processing and email support for rating units and complete transactions within area of responsibility

• Provide quality review of policy print products including forms and analyze and resolve any discrepancies

• Manage individual performance by setting work-related goals, tracking personal achievements, soliciting feedback and communicating with management to identify improvement strategies

• Build skills and knowledge related to processing services by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

• Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives


-High School Diploma/GED

-Preferred: Vocational/Technical or equivalent combination of education and work experience


-1 year relevant experience

-Rating and processing experience; data entry and/or administrative support experience; insurance industry background; increasing levels of responsibilities.


• Basic knowledge of insurance industry

• Basic knowledge of Microsoft Office Suite

• Principles and processes for providing customer service

• Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

• Policies, practices, trends, technology and information affecting business and organization


• Follow established guidelines to focus on details and complete tasks attentively and thoroughly

• Quickly and accurately perform data entry

• Provide personalized and quality service to meet the expectations of internal and external customers

• Communicate information in a clear, well-organized, and professional manner

• Use logical approach to analyze issues

• High attention to detail

• Quickly change direction when working on multiple projects or issues


• Understand the needs and goals of a customer and actively look for ways to meet them

• Work independently with little supervision or direction

• Comprehend information and ideas presented in verbal and written formats

• Escalate issues when necessary

• Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.