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Intern - Incident Management in Sun Prairie at QBE

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sun Prairie
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/9/2018

Job Description

As an Incident Management intern at QBE, you will benefit from:
• A truly global environment
• Formal mentorships and training
• Senior leadership interactions
• Personal and professional development
• Career and networking opportunities

Primary Responsibilities


  • Support and maintain incident management activities which includes updating distribution and contact lists, data entry, and working in and reporting from ServiceNow (ticket management tool)
  • Support team development by reviewing and analyzing business process issues, communicating feedback to team members, sharing knowledge, responding to inquiries and providing recommendations on best practices
  • Analyzing business requirements and defining standards and quality criteria to ensure consistency and alignment with company initiatives
  • Provide support by responding to escalated issues, troubleshooting errors and developing solutions to ensure implementation of process improvements
  • Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Assist with generation and review of knowledge articles for use by the Service Desk.

Required Qualifications

  • High School Diploma/GED

Preferred Qualifications


Knowledge

  • Proficient in Microsoft Office products
  • Working knowledge of common computer-related terminology
  • Applied knowledge of processes and procedures for maintaining and troubleshooting tools and technologies
  • Applied knowledge of the design, development, and application of technology for specific purposes
  • Familiarity with ITIL framework and practical applications

Skills 

  • Understand project management
  • Provide technical knowledge and capabilities as team member and individual contributor
  • Generate or adapt equipment and technology to serve user needs
  • Identify improvement opportunities and make recommendations
  • Customer service background and excellent communication skills
  • Utilize effective research and investigative techniques
  • Communicate information in a clear, well organized and professional manner
  • Provide personalized and quality service to meet the expectations of internal and external customers

Abilities

  • Work with people at different levels within the organization to accomplish a common goal; establish and maintain effective, trusting and respectful relationships with customers
  • Adapt and be flexible in a complex, changing environment
  • Multi-task and handle competing priorities
  • Work independently with little supervision or direction

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.