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Customer Service Representative, Licensed Agent in West Hills at QBE

Date Posted: 3/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    West Hills
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    3/22/2018

Job Description

Facilitate delivery of effective customer service by developing knowledge of department processes and procedures, answering and placing calls to policyholders, agents, mortgage companies and other customers as needed and resolving inquiries to achieve established quality and productivity standards.
  • Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements
  • Advise customers by recommending and/or cross-selling available coverages and products to inform on options to meet insurance needs
  • Resolve customer issues by maintaining accurate records of grievances and complaints, answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
  • Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
  • Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
  • Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level agreements
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.