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Customer Service Representative, Licensed Agent in West Hills at QBE

Date Posted: 6/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    West Hills
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/4/2018

Job Description

Capable of rewriting or generating new policies as part of servicing functions. Deliver effective customer service through answering and placing calls to policyholders, agents, mortgage companies and other customers and resolving inquiries.
  • Rewrite or generate new policies
  • Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts
  • Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current
  • Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
  • Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
  • Advise new associates by answering questions, ensuring adherence to established guidelines and providing support and assistance as required to contribute to achievement of customer service objectives
  • Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
  • Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level expectations
  • Knowledge of department processes and procedures
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.