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Cost Containment Specialist in Marblehead at QBE

Date Posted: 2/21/2018

Job Snapshot

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Job Description

Manage a portfolio of complex claims by conducting loss investigations, evaluations and settlements on moderate to high level claims for the Accident and Health business unit. Assures timely and accurate reserves. Effective communication and collaboration with Underwriting, Actuary, Legal and Risk. Working within specific limits and authority, conduct and coordinate loss investigations on technically complex claims to provide accurate facts for disposition

Primary responsibilities

•             Implement the administration of insurance coverage to complex claims by conducting loss investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner

•             Negotiate claims settlements by collaborating with subject matter experts and involved parties, recommending appropriate reserve modifications for assigned claims and communicating solutions to mitigate risks and coverage conflicts and achieve cost effective outcomes

•             Inform internal and external stakeholders on claims resolution processes by summarizing factual information, reporting out-of-scope, specialized exposures and accurately managing documentation of assigned claims to ensure effective communication of current state for individual claims portfolio

•             Facilitate strong working relationships by communicating across the organization and reporting on approved, cost-effective claims strategies to ensure understanding of Claims operations and encourage a collaborative approach to enhancing the business

•             Participate in claims specialist onboarding by sharing technical knowledge, recommending solutions to complex, escalated issues, training on department processes and procedures and demonstrating application of best practices to assist in development of new team members

•             Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives

•             Ensure correct, cohesive and efficient customer solutions by collaborating and supporting team in decision-making to foster partnered approach to claims undertakings

•             Establish a personal, empathetic connection with customers by providing comprehensive communication to ensure thorough understanding of available claims deliverables

•             Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

•             Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications


Bachelor’s Degree or equivalent combination of education and work experience


  • 5 years relevant experience
  • Experience in a claims department or the insurance industry

Preferred Qualifications


Experience handling workers compensation claims


Registered Nurse (RN)


•             Working knowledge of claims administration best practices and procedures

•             Working knowledge of insurance products and services

•             Broad understanding of relevant laws and regulations across multiple jurisdictions

•             Basic understanding of market trends and organizational strategies

•             Working knowledge of Microsoft Office Suite, general computer software and database systems


•             Utilize effective communication to effectively influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them

•             Mediate and resolve conflict using a logical approach

•             Identify relevant information and understand it’s impact

•             Maintain integrity of claims portfolio and evidence

•             Use multiple resources to gather and analyze significant data


•             Leverage technical knowledge to make cost-effective decisions

•             Encourage open communication, cooperation and knowledge sharing

•             High attention to detail

•             Implement planning to organize, prioritize and measure individual work

Work environment

Travel frequency

Infrequent (approximately 1-4 trips annually)

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.