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Claims Supervisor in Sun Prairie at QBE

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sun Prairie
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/30/2018

Job Description

Directs the core functions of the claims customer service and support staff to enable cost-effective, high quality and efficient service. This position will manage the Customer Service team to ensure customer inquiries are addressed to their satisfaction and provide support to the Claim department as required.

Primary responsibilities

  • Manage customer service representative who Interact with customers to provide information in response to claim and/or policy coverage inquiries (telephone, email, mail, etc.) while maintaining a professional demeanor in all situations
  • Ensures understanding of customer’s circumstances, problems, expectations and needs, for the purpose of resolving customer inquiries/issues
  • Maintains extensive product knowledge to confirm and discuss moderately complex to complex information for products and/or product features, along with benefits / consequences of an action / request made by a customer/agent
  • Maintains extensive knowledge of policies and procedures and understanding of business and organization. Ensures appropriate application throughout task completion.  Complies with company and regulatory guidelines
  • Provides support to Claim department in areas requiring specialized skills or knowledge as well as assisting with setting up appointments and performing routine follow-up.  This may require interaction with third parties when necessary
  • All other duties as assigned
  • Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
  • Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives


Required Qualifications

Education

High School Diploma/GED

Experience

2 years relevant experience

Experience in the insurance industry (preferably long-term care) or in a call center environment



Preferred Qualifications

Knowledge

  • Working knowledge of administrative procedures and systems, managing files and records and other office procedures and terminology
  • Understanding of performance management techniques and best practices
  • Demonstrated knowledge and interpretation of insurance policy and contract language
  • Working knowledge of Microsoft Office Suite, common computer software, communication and concepts

Skills

  • Organize people, tasks and activities to yield efficient work flow
  • Manage one’s own time and the time of others
  • Provide appropriate structure, direction and feedback

Abilities

  • High attention to detail
  • Understand team dynamics and utilize the individual strengths of each member to achieve results


Work environment

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

    Number of Openings:

    1

    How to Apply:

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity:

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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    The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.