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Claims Specialist - Accident and Health in Remote-GA at QBE

Date Posted: 10/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote-GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/10/2018

Job Description

Manage a portfolio of moderately complex claims by conducting loss investigations, evaluations and settlements on moderate to high level claims for assigned line(s) of business. Assures timely and accurate reserves. Effective communication and collaboration with Underwriting, Actuary, Legal and Risk. Working within specific limits and authority, conduct and coordinate loss investigations on moderately complex claims to provide accurate facts for disposition.

Primary responsibilities

  • Appropriately administer insurance coverage to moderately complex claims by conducting loss investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner
  • Negotiate claims settlements by collaborating with subject matter experts and involved parties, recommending appropriate reserve modifications for assigned claims and communicating solutions to mitigate risks and coverage conflicts and achieve cost effective outcomes
  • Inform internal and external stakeholders on claims resolution processes by summarizing factual information, reporting out of scope, specialized exposures and accurately managing documentation of assigned claims to ensure effective communication of current state for individual claims portfolio
  • Build strong working relationships by reporting on approved, cost-effective claims strategies to ensure understanding of Claims operations and encourage a collaborative approach to enhancing the business
  • Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives


Required Qualifications

Education

Bachelor’s Degree or equivalent combination of education and work experience

Experience

3 years relevant experience

Experience in a claims department or the insurance industry

Licenses/Certifications

Obtain and/or maintain state adjusting licenses as necessary



Preferred Qualifications

Experience

Dependent upon line of business:

Accident and Health - Experience handling workers compensation claims

Management Liability and Professional Lines (MLPL) - Law degree; prior experience working in a law firm or other in-house counsel position; familiarity with interpretation of contracts and negotiation.

Experience handling MLPL matters including directors and officers liability, employment practices liability, professional liability, fidelity, pension trustee’s liability, data protection and privacy liability

Experience in agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles

Knowledge

  • Knowledge of claims administration best practices and procedures
  • Knowledge of insurance products and services
  • Understanding of relevant laws and regulations across multiple jurisdictions
  • Understanding of market trends and organizational strategies
  • Knowledge of Microsoft Office Suite, general computer software and database systems

Skills

  • Utilize effective communication to effectively influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them
  • Mediate and resolve conflict using a logical approach
  • Identify relevant information and understand it’s impact
  • Maintain integrity of claims portfolio and evidence
  • Use multiple resources to gather and analyze significant data

Abilities

  • Leverage technical knowledge to make cost-effective decisions
  • Encourage open communication, cooperation and knowledge sharing
  • High attention to detail
  • Implement planning to organize, prioritize and measure individual work


Work environment

Travel frequency

Infrequent (approximately 1-4 trips annually)

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.