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Claims Representative - Property in Sun Prairie at QBE

Date Posted: 9/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sun Prairie
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Support the handling and review of claims for assigned line(s) of business by providing accurate documentation, communicating progress, delivering consistent customer service and assisting with special projects to complete assignments. Generally responsible for working on medium to high volume low complexity claims for assigned line(s) of business.

Primary responsibilities

  • Contacts all parties involved to complete full investigation (as required by line of business) of the facts and damages relevant to the claim
  • Identify potential coverage issues and refer claims to senior leader as needed, determine liability and damages of all exposures related to the claim and document findings of investigation
  • Identify and refer claims to subject matter experts in a timely manner to maximize claim outcomes
  • Provides effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud, subrogation recovery, reserve adequacy and underwriting risks
  • Evaluates and negotiates the resolution of claims within authority levels while mitigating damages to achieve cost effective claims outcomes
  • Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational
  • Document files in a timely fashion with all appropriate claim information
  • Correspond with intermediaries via email or telephone during the life of the claim
  • Meet established performance metrics by setting work related goals, communicating with management to report progress and assisting with assigned special projects to support the achievement of department objectives
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications


High School Diploma/GED


3 years relevant experience

Preferred Qualifications


Bachelor’s Degree or equivalent combination of education and work experience

Degree in Business, Insurance or related field


Experience in customer service or the insurance industry


Progress toward an insurance designation such as Associate in Claims (AIC), Associate in Management (AIM), Chartered Property Casualty Underwriter (CPCU) or Senior Claim Law Associate (SCLA)


  • Knowledge of claims administration best practices and procedures
  • Knowledge of insurance products and services
  • General understanding of relevant laws and regulations across multiple jurisdictions
  • Understanding of market trends and organizational strategies
  • Working knowledge of Microsoft Office Suite, general computer software and database systems
  • Principles and concepts for providing customer service


  • Utilize effective communication to effectively influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them
  • Mediate and resolve conflict using a logical approach
  • Identify relevant information and understand it’s impact
  • Maintain integrity of claims portfolio and evidence
  • Use multiple resources to gather and analyze significant data
  • Properly document investigation findings in accordance with internal and external laws and procedures


  • Leverage technical knowledge to make cost-effective decisions
  • Encourage open communication, cooperation and knowledge sharing
  • High attention to detail
  • Implement planning to organize, prioritize and measure individual work
  • Establish and maintain effective and respectful relationships with customers

Work environment

Physical demands

General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.