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AVP - IT Transformation in New York at QBE

Date Posted: 9/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/16/2018

Job Description

Lead and manage the implementation of effective business operation solutions by working with and communicating with key stakeholders to review business needs and translate vision into executable project plans. Oversee the delivery of business operation services, leading the team of Business Analysts, Product Specialists, SME, Super Users to ensure translation of business needs into efficient and effective functional and technical solutions and successful User Acceptance execution.

Summary:

  • Lead and manage the implementation of effective business operation solutions by working with and communicating with key stakeholders to review business needs and translate vision into executable project plans.  Oversee the delivery of business operation services, leading the team of Business Analysts, Product Specialists, SME, Super Users to ensure translation of business needs into efficient and effective functional and technical solutions and successful User Acceptance execution.
  • Support the numerous transformation activities in progress, besides creating/ updating the IT roadmap and related business cases

Education:

  • Bachelor’s Degree or equivalent combination of education and work experience
  • Bachelor’s Degree in Computer Science, Computer Engineering, Management Information Systems or equivalent required.

Experience & Knowledge:

  • 7+ years relevant experience
  • P&C / Insurance Domain Experience highly desired
  • Experience managing functional teams (SMEs, Product Specialists, Super Users, etc) on multi-year, complex business and/or technology transformation programs, delivering business / functional requirements, conducting User Acceptance Tests, etc 4-6 years in P&C Insurance domain, including Property and Casualty Lines, or equivalent required.
  • Experienced in working with / managing distributed delivery team
  • Advanced working knowledge of technical documentation
  • Advanced working knowledge of software development lifecycle and relevant milestones; project management methodology
  • Advanced working knowledge of Insurance principles and products, Insurance terminology, Industry trends, property and casualty billing and policy administration systems
  • Advanced working knowledge of business and management principles involved in resource allocation and coordination of people and resources
  • Advanced knowledge of principles, techniques, procedures, and equipment and their application to the design and production of systems and services
  • Collaborate with people at different levels within the organization to accomplish a common goal
  • Creativity and alternative, open thinking to generate and support new or better ways of doing things

Soft Skills:

  • Lead large-scale projects and initiatives, maximize benefits while minimizing impact on employees, customers and operations
  • Identify and articulate improvement opportunities and translate them into tangible business deliverables
  • Anticipate obstacles, estimate time and resources needed for the completion of a project
  • Identify opportunities for synergy and integration
  • Effectively present information to influence organizational leaders and key stakeholders
  • Adjust plans, goals, actions or priorities to meet changing situations
  • Understand the principles underlying the relationship among facts and apply when solving problems
  • Anticipate obstacles, estimate time and resources needed for the completion of a project
  • Determine causes of operating errors and decide what to do about it; organize people, tasks and activities to yield efficient work flow; Conduct gap analysis of current state and desired future state
  • Build long-term collaborative working relationships with internal and external customers
  • Negotiate skillfully in tough situations with both internal and external groups to settle differences with minimum noise
  • Communicate outside and across the organization and share information as a positive aid to achieve best practice and objectives;  Work independently with little supervision or direction
  • Establish a high degree of trust and credibility with others; Adapt and be flexible in a complex changing environment

Responsibilities:

  • Utilize business operations expertise by gathering information from key stakeholders, documenting processes and overseeing project execution to monitor effectiveness and drive achievement of key stakeholder initiatives
  • Analyze and improve current processes by establishing and evaluating metrics and identifying gaps to recommend opportunities for translating department strategy into actionable project plans
  • Align project initiatives with business needs by understanding objectives and strategy of affected departments to ensure projects are timely, cost-efficient and within scope of department goals
  • Ensure long term effectiveness of process improvements by establishing, monitoring and evaluating key performance indicators and developing best practices and procedures to align with established business objectives
  • Deliver ongoing project reports by reviewing key performance indicators, summarizing information and communicating to key stakeholders to inform on effectiveness and share opportunities for continuous improvement
  • Lead the development, documentation and execution of operations standards and procedures and creating back-up processes to ensure consistent delivery of effective functional and technical business solutions
  • Capitalize on innovative business operations solutions by monitoring and communicating industry trends to business leaders to influence the adoption of best practices in operations strategies
  • Foster a partnered approach to operations improvement by collaborating with Information Technology (IT) and business analysts to share knowledge, troubleshoot issues and ensure effectiveness of solutions
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Serve as a functional and technical expert for an application, a defined set of applications or a portfolio of related applications

Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.