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AVP, Integration ADL in Sun Prairie at QBE

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sun Prairie
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/14/2018

Job Description

Operational leader for Integration area who will manage operation support and enhancements to MuleSoft and WebMethods platform
  • Leads the overall operations of  Integration area (incl MuleSoft and WebMethods) . Includes : IT incident/problem escalation and communication, IT minor enhancements,  IT service level adherence and reporting, IT performance IT operational documentation and processes, IT capacity and performance management reporting.
  • Manage Integration Vendor Partnerships & Contracts – e.g. MuleSoft , WebMethods etc.
  • Serves as the tactical coordinator for critical issues that arise, coordinating as necessary with other IT technical teams and the business in identifying the problem and moving towards a resolution.
  • Continuously evaluate items escalated to higher tiers and identify activities/incidents which could be transitioned to Tier 1 and 2 support teams. Oversee the development of processes and associated training to successfully transition identified items.
  • Oversees day-to-day operations of support teams, including call scoring, ticket monitoring, prioritization and routing of critical issues, and individual coaching.
  • Attend Change Advisory Board meetings to participate in change decisions and coordinate application changes
  • Develops and maintains customer-centric procedures for processing and resolving technical and programming support calls, while reducing Total Cost of Ownership.
  • Accountable for ensuring adherence to Disaster Recovery Policy; responsible for maintaining Disaster Recovery Technical Recovery Plans (TRPs) and participating in Disaster Recovery exercises
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Develops and manages objectives to drive high levels of customer service and continuous improvement, while supporting all operational and infrastructure department metrics.
  • Recognizes and rewards employee contributions and achievements.
  • Establish/maintain a high-performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
  • Coordinates with other functional teams to develop coverage plans and deploy team members to provide support to campus locations for on-site or local coverage (based on need).
  • Partners and serves as liaison between IT and Internal Audit Services to provide reporting and ensure key controls are being followed. Performs frequent audits to ensure team properly trained and following relevant operating procedures.
  • Participate in the creation and management of capital and operating budgets.
  • Model QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives



Required Qualifications:


Education:

  • Bachelor’s Degree or equivalent combination of education and work experience. Degree in Computer Science, Computer Engineering or Management Information Systems

Experience:

  • 7 years relevant experience in application development experience utilizing MuleSoft
  • Integration experience

Knowledge:

  • Advanced working knowledge of technical documentation
  • Advanced working knowledge of software development lifecycle and relevant milestones; project management methodology
  • Advanced working knowledge of insurance terminology, property and casualty billing systems and policy administration systems
  • Advanced working knowledge of business and management principles involved in resource allocation and coordination of people and resources

Skills:

  • Utilize effective communication skills to influence and persuade decision makers
  • Anticipate obstacles, estimate time and resources needed for the completion of a project
  • Implement planning to prioritize, organize and measure work
  • Lead cross functional projects
  • Organize people, tasks and activities to yield efficient work flow
  • Identify opportunities for synergy and integration

Abilities:

  • Motivational, inspirational and enthusiastic approach to team leading and management
  • Utilize innovative thinking and personal credibility to influence others
  • Share knowledge and educate others
  • Manage and prioritize competing responsibilities concurrently and effectively
  • Motivate, develop, and direct people as they work, to identify the best people for the job
  • Establish long-range objectives and specify the strategies and actions to achieve them



Work environment

Travel frequency

  • Occasional (approximately 5-10 trips annually)

Physical demands

General office jobs

  • Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.


Number of Openings:

1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.


Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.